Car Crash Lawyer AI – Essential Legal Help for UK Drivers
Legal Policies & Terms
Car Crash Lawyer AI
Last Updated: 7th January 2026
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1. Privacy Policy
1.1 Overview
Car Crash Lawyer AI ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our incident reporting and legal documentation services.
1.2 Information We Collect
When you use our services, we collect the following information:
CategoryData CollectedPurposePersonal InformationName, email address, phone number, date of birth, residential addressUser identification, account creation, PDF document generation, email deliveryVehicle InformationRegistration number, make, model, colour, year, insurance detailsIncident documentation and legal report generationIncident DetailsAccident date, time, location, circumstances, injuries, damage descriptions, witness information, other vehicle detailsComprehensive legal documentation and incident reportingPhotographic EvidencePhotos of vehicles, accident scene, damage, road conditionsVisual documentation for legal and insurance purposesAudio Notes (optional)Voice recordings of incident descriptionsAI transcription and analysis to assist with report accuracyPayment InformationPayment card details (processed securely by Stripe)Service payment processing (we do not store card details)Technical DataIP address, browser type, device information, usage analyticsService improvement, security, fraud prevention
1.3 How We Use Your Information
PDF Report Generation: Creating comprehensive 18-page legal documentation of your incident
AI Analysis: Using OpenAI technology to analyse and summarise incident details for clarity
Email Notifications: Sending you image download links, retention notices, and completed PDF reports
Service Delivery: Processing your incident report through our 12-step form system
Legal Compliance: Maintaining records as required by UK law (7-year retention for legal documents)
Customer Support: Responding to your enquiries and providing assistance
Service Improvement: Analysing usage patterns to enhance user experience
1.4 Legal Basis for Processing (UK GDPR)
We process your personal data under the following legal bases:
Contract Performance: Processing necessary to provide our incident reporting service
Consent: You explicitly consent to data processing when completing the incident report
Legal Obligation: Retaining legal documentation for 7 years as required by UK law
Legitimate Interests: Service improvement, fraud prevention, and security
1.5 Data Storage & Security
Where Your Data is Stored:
Database: Supabase (PostgreSQL) - EU servers with encryption at rest and in transit
File Storage: Supabase Storage - Secure cloud storage for PDFs and images
Application Hosting: Railway.app - UK/EU infrastructure
Security Measures:
SSL/TLS encryption for all data transmission
Encrypted database storage with row-level security (RLS)
Regular security audits and updates
Access controls and authentication requirements
Secure API integrations with trusted third-party services
1.6 Data Retention Periods
Data TypeRetention PeriodReasonIncident Photos90 daysGDPR compliance - data minimisationPDF Reports & Incident Data7 yearsUK legal requirement for legal documentationAudio Transcriptions90 daysProcessing complete, transcript embedded in PDFTemporary Uploads24 hoursTechnical processing - deleted after linking to user accountEmail Logs90 daysDelivery confirmation and troubleshooting
⚠️ Important Notice: You will receive a GDPR retention notice via email explaining that your incident photos will be automatically deleted after 90 days, while your legal documentation will be retained for 7 years in accordance with UK law.
2. Terms of Service
2.1 Acceptance of Terms
By creating an account and using Car Crash Lawyer AI services (including our website, mobile applications, and any related services), you accept and agree to be bound by these Terms of Service and our Privacy Policy.
2.2 Service Description
Car Crash Lawyer AI provides an incident reporting and legal documentation service for UK road traffic accidents. Our service includes:
12-Page Incident Report Form: Guided digital forms to capture comprehensive accident details
Photo Documentation: Upload and manage photographic evidence via mobile camera or gallery
AI-Powered Analysis: Automatic transcription and summarisation of incident details
18-Page PDF Report: Professional legal documentation formatted for insurance claims and legal proceedings
Email Delivery: Automated email notifications with secure download links for your documents
Mobile Applications: Native Android and iOS apps for convenient on-scene reporting
2.3 Eligibility
You must:
Be at least 18 years of age
Be a UK resident or involved in a UK road traffic incident
Have the legal capacity to enter into binding contracts
Provide accurate and truthful information
2.4 User Account Responsibilities
Accurate Information: You must provide truthful, accurate, and complete information when creating your incident report
Account Security: Maintain confidentiality of your account credentials
One Person Per Account: Accounts are for individual use only
Lawful Use Only: Use services only for legitimate accident reporting and legal documentation
Timely Reporting: Report incidents as soon as reasonably possible for accuracy
2.5 Prohibited Uses
You may NOT use our services for:
Fraudulent insurance claims or providing false information
Harassment, abuse, or threatening behaviour
Uploading malicious content, viruses, or harmful code
Attempting to gain unauthorised access to our systems or other users' accounts
Reverse engineering, copying, or redistributing our software or services
Automated scraping, data mining, or bulk downloading
Any illegal activities or violations of UK law
2.6 Payment Terms
All payments are processed securely through Stripe, our payment processor
We do not store your payment card details - Stripe handles all payment data securely
Fees are charged in GBP (£)
Prices include VAT where applicable
Payment is required before PDF generation and delivery
2.7 Refund Policy
Due to the nature of our service (immediate digital delivery of custom-generated legal documentation), refunds are generally not available once your PDF report has been generated and emailed. However, we will consider refunds in the following circumstances:
Technical failure preventing PDF generation within 24 hours
Significant errors in PDF output caused by system malfunction (not user input errors)
Duplicate charges or billing errors
To request a refund, contact us at admin@carcrashlawyerai.com within 7 days of purchase.
2.8 Service Availability
We strive for 99%+ uptime but cannot guarantee uninterrupted service
Scheduled maintenance will be announced in advance when possible
We are not liable for delays caused by third-party services (Adobe PDF Services, OpenAI, email providers)
PDF generation typically completes within 2-3 minutes; maximum processing time is 24 hours
2.9 Modifications to Service
We reserve the right to:
Modify, suspend, or discontinue any part of our service with reasonable notice
Update pricing with 30 days' notice to existing users
Improve or change features to enhance user experience
2.10 Termination
We may suspend or terminate your account if you:
Violate these Terms of Service
Provide fraudulent or false information
Engage in prohibited activities
Fail to pay applicable fees
You may close your account at any time by contacting us. GDPR rights (data deletion) apply upon account closure.
3. Legal Disclaimer
⚠️ IMPORTANT: This Service Does NOT Provide Legal Advice
Car Crash Lawyer AI is a document generation and incident reporting tool only. We are NOT a law firm and do NOT provide legal advice or representation.
3.1 No Attorney-Client Relationship
Use of our service does NOT create an attorney-client relationship
Our AI analysis and PDF reports are for informational and documentation purposes only
We do not provide legal opinions, recommendations, or advice on your specific situation
For legal advice, you must consult with a qualified solicitor or barrister
3.2 Accuracy of Information
The accuracy of your PDF report depends entirely on the information YOU provide
We are not responsible for errors, omissions, or inaccuracies in user-supplied data
AI analysis is automated and may contain errors - review all generated content carefully
Laws and regulations change frequently - always verify current legal requirements
3.3 No Guarantee of Outcomes
We make no guarantees regarding insurance claim success or legal outcomes
Our reports are tools to assist your claim process but do not guarantee acceptance by insurers
Legal proceedings are complex - professional legal representation is recommended for disputes
3.4 Limitation of Liability
To the fullest extent permitted by UK law:
Car Crash Lawyer AI shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from use of our services
Our maximum liability is limited to the amount you paid for the specific service
We are not liable for delays, failures, or errors caused by third-party services (Adobe, OpenAI, email providers, hosting providers)
We are not responsible for decisions you make based on your generated reports
3.5 Third-Party Links
Our service may contain links to third-party websites (e.g., Stripe payment pages). We are not responsible for the content, privacy policies, or practices of third-party sites.
3.6 Document Use
Your generated PDF reports are designed for:
Personal record-keeping
Insurance claim submissions
Providing information to legal professionals
They are NOT substitutes for professional legal documentation prepared by solicitors for court proceedings.
4. Data Protection & GDPR Compliance
4.1 Your Rights Under UK GDPR
As a UK data subject, you have the following rights:
RightDescriptionHow to ExerciseRight of AccessRequest a copy of all personal data we hold about youEmail dpo@carcrashlawyerai.com with subject "Data Access Request"Right to RectificationRequest correction of inaccurate or incomplete dataContact support with specific corrections neededRight to Erasure ("Right to be Forgotten")Request deletion of your personal data (subject to legal retention requirements)Email dpo@carcrashlawyerai.com with subject "Data Deletion Request"Right to Restrict ProcessingLimit how we use your data while disputes are resolvedContact DPO with specific restriction requestRight to Data PortabilityReceive your data in a portable, machine-readable formatAvailable via account dashboard "Export Data" buttonRight to ObjectObject to processing based on legitimate interestsEmail dpo@carcrashlawyerai.com with objection detailsRight to Withdraw ConsentWithdraw consent for processing at any timeClose account or contact DPORight to ComplainLodge a complaint with the ICO if unhappy with our data practicesVisit ico.org.uk or call 0303 123 1113
4.2 Response Timeframes
Data Access Requests: Within 30 days
Data Deletion Requests: Within 30 days (subject to legal retention requirements)
Data Export Requests: Immediate via account dashboard, or within 30 days via email
Rectification Requests: Within 72 hours for critical errors, 30 days for standard requests
4.3 Legal Retention Requirements
⚠️ Important: Under UK law, we are required to retain legal documentation (incident reports, PDFs) for 7 years. We cannot delete this data during the retention period, even if you exercise your "right to erasure." However, we can anonymise or restrict access to such data upon request.
4.4 Data Protection Officer (DPO)
Data Protection Officer
Email: dpo@carcrashlawyerai.com
Purpose: GDPR requests, data protection concerns, privacy questions
Response Time: Within 48 hours (acknowledgment), full response within 30 days
4.5 Automated Decision-Making
We use automated AI processing (OpenAI) to:
Transcribe audio notes to text
Summarise and analyse incident descriptions
Generate formatted text for PDF reports
You have the right to request human review of any AI-generated content. However, final responsibility for report accuracy rests with you, as you review and approve all generated content before submission.
5. Data Processing & Third-Party Services
5.1 Third-Party Processors
To provide our service, we share your data with the following trusted third-party processors:
Service ProviderPurposeData SharedLocationSafeguardsSupabaseDatabase & file storageAll incident data, personal info, PDFs, photosEU (AWS Frankfurt)UK GDPR compliant, encryption, DPA signedAdobe PDF ServicesPDF form filling & generationIncident details, personal info (temporary processing only)EU serversISO 27001 certified, Adobe DPA, data deleted after processingOpenAIAI transcription & analysisAudio notes, incident descriptions (no personal identifiers)USA (adequate safeguards)Enterprise agreement, zero retention policy, no training on dataResendEmail deliveryEmail address, name, download linksEU/USAGDPR compliant, encrypted transmissionStripePayment processingPayment card details, billing addressGlobal (EU data residency available)PCI DSS Level 1, UK GDPR compliant, Strong Customer Authentication (SCA)Railway.appApplication hostingTechnical logs, IP addressesEU/USASOC 2 Type II, encryption in transit and at rest
5.2 International Data Transfers
Some of our processors are located outside the UK/EEA (OpenAI, Stripe, Railway). We ensure adequate safeguards for international transfers:
Standard Contractual Clauses (SCCs): EU-approved data transfer agreements
Adequacy Decisions: Transfers to countries with UK GDPR adequacy status
Data Processing Agreements (DPAs): Contractual protections with all processors
Technical Safeguards: Encryption, access controls, data minimisation
5.3 Data Minimisation
We only share the minimum data necessary with each processor:
OpenAI: Receives incident descriptions WITHOUT personal identifiers (names, addresses removed before processing)
Adobe PDF: Receives only data needed for PDF generation, deleted after processing
Resend: Receives only email address, name, and download links (no sensitive incident details)
5.4 No Data Selling
We NEVER sell, rent, or trade your personal data to third parties for marketing purposes. Your data is used solely to provide the incident reporting service you requested.
5.5 Cookies & Analytics
We use essential cookies for:
User authentication and session management
Security and fraud prevention
Remembering your form progress
Analytics: We collect anonymised usage analytics to improve our service. You can opt out via browser settings or Do Not Track (DNT) headers.
6. Intellectual Property Rights
6.1 Our Intellectual Property
All content, software, designs, and materials provided by Car Crash Lawyer AI are protected by UK and international intellectual property laws:
Trademarks: "Car Crash Lawyer AI" name, logo, and branding
Copyright: Website design, software code, PDF templates, AI prompts
Trade Secrets: Proprietary algorithms, business processes, integrations
6.2 Your Content & Generated Reports
Input Data: You retain ownership of all information you provide (incident details, photos, descriptions)
Generated PDFs: You own your generated PDF reports and may use them freely for personal, legal, and insurance purposes
Limited Licence to Us: By using our service, you grant us a limited licence to process your data solely to generate and deliver your PDF reports
6.3 Restrictions
You may NOT:
Reverse engineer, decompile, or disassemble our software
Copy, redistribute, or resell our service or software
Remove copyright notices, trademarks, or proprietary markings
Use our service to create competing products or services
7. Contact Information
7.1 General Enquiries & Support
Customer Support
Email: admin@carcrashlawyerai.com
Response Time: Within 48 hours (Monday-Friday, UK business hours)
Purpose: Technical support, billing questions, general assistance
7.2 Data Protection & GDPR Requests
Data Protection Officer
Email: dpo@carcrashlawyerai.com
Response Time: Acknowledgment within 48 hours, full response within 30 days
Purpose: GDPR rights (access, deletion, rectification), privacy concerns, data questions
7.3 Legal & Compliance
Legal Department
Email: legal@carcrashlawyerai.com
Purpose: Legal notices, copyright claims, terms violations, regulatory compliance
7.4 Supervisory Authority
Information Commissioner's Office (ICO)
Website: ico.org.uk
Telephone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
You have the right to lodge a complaint with the ICO if you believe your data protection rights have been violated.
7.5 Business Information
Car Crash Lawyer AI
Operating Jurisdiction: England and Wales
Applicable Law: UK GDPR, Data Protection Act 2018, UK common law
8. Policy Updates & Changes
8.1 Right to Modify
We reserve the right to update these policies at any time to reflect:
Changes in UK or EU data protection laws
New features or services
Changes to our data processing practices
Improvements to clarity or transparency
8.2 Notification of Changes
For minor changes (clarifications, typo corrections), we will update the "Last Updated" date at the top of this page.
For significant changes (new data processing, rights changes, new third-party processors), we will notify you via:
Email notification to your registered email address (30 days before changes take effect)
Prominent banner on our website and mobile apps
In-app notification upon next login
8.3 Your Options
If you disagree with updated terms:
You may close your account before changes take effect
You may exercise your GDPR right to data deletion (subject to legal retention)
Continued use after notification period constitutes acceptance of updated terms
8.4 Version History
Previous versions of these policies are available upon request. Email legal@carcrashlawyerai.com to request historical policy documents.
9. Governing Law & Dispute Resolution
9.1 Applicable Law
These Terms of Service and Privacy Policy are governed by the laws of England and Wales.
9.2 Jurisdiction
Any disputes arising from these terms or use of our service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9.3 Dispute Resolution Process
Informal Resolution (First Step): Contact us at legal@carcrashlawyerai.com to attempt informal resolution
Mediation (Optional): We may agree to independent mediation before legal proceedings
Legal Proceedings: If informal resolution fails, disputes may be brought to the courts of England and Wales
9.4 Consumer Rights
Nothing in these terms affects your statutory rights as a consumer under UK law, including rights under the Consumer Rights Act 2015.
10. General Provisions
10.1 Severability
If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
10.2 Entire Agreement
These Terms of Service, Privacy Policy, and any referenced documents constitute the entire agreement between you and Car Crash Lawyer AI regarding use of our service.
10.3 Waiver
Failure to enforce any provision of these terms does not constitute a waiver of that provision or any other provision.
10.4 Assignment
You may not assign or transfer these terms or your account without our written consent. We may assign our rights and obligations under these terms to any party.
10.5 Force Majeure
We are not liable for delays or failures in performance resulting from causes beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labour, or materials.
Acknowledgment & Acceptance
By creating an account, completing an incident report, or using any Car Crash Lawyer AI service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and Privacy Policy.
If you do not agree to these terms, you must not use our services.
Car Crash Lawyer AI
Your Legal First Responder for UK Road Traffic Incidents
This document was last updated on 7th January 2026.
These policies are governed by the laws of England and Wales.
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